WeddingPro vendor support
Need help with your Storefronts on The Knot and WeddingWire? We’re here to help! Check out some of our most commonly asked questions below, visit our support pages or reach out to us directly at firstname.lastname@example.org and 877-331-7752 to get started.
Everyone forgets a password or username from time to time and we can certainly help you log into your account when you do. Head to weddingpro.com and simply click on the “Forgot Password” button. To figure out your username, simply email WeddingPro support at email@example.com or call us at 877-331-7752 and someone from the team will help you retrieve it.
If you didn’t receive your password reset email it most likely went to your spam folder, so we recommend checking there first. If it is not there, the next thing to try is “whitelisting” the email address (the reset link would come from firstname.lastname@example.org); this tells your email server to trust these senders. Once you have done that, request the reset link again from your vendor login page and it should go through. If for some reason it does not, please contact our support team at email@example.com or call us at 877-331-7752 and someone will help.
If you want to add or remove a user from your WeddingWire or Knot account, please email firstname.lastname@example.org or call us at 877-331-7752.
IMPORTANT: If you are trying to add or remove a user from your vendor account on The Knot and your account on The Knot is linked to your WeddingWire account, any changes you make via your account on The Knot will also happen to the user in your WeddingWire account.
We’ll take care of that for you! Reach out to your Account Manager or contact support at email@example.com or 877-331-7752 and include the city, state, and zip code of your new location.
It’s easy to update the card you have on file. If you’d like to update your card on WeddingWire, simply log in and head to the billing section of your Storefront. If you do not see this option when you log in, please call our support team at 877-331-7752 or email them at firstname.lastname@example.org. If you only advertise on The Knot and would like to update the credit card you have on file, please call our support team at 877-331-7752 or email us at email@example.com.
If you’d like to update the contact information in your vendor account on The Knot, simply log in and go to the “Contact Info” section that is under the Storefront tab of your dashboard. If you’d like to update the contact information in your vendor account on WeddingWire, simply log in and go to the “Business Information” section that is under the Storefront tab of your dashboard.
Get started with us!
Fill out the form below, or call 1-877-331-7752 to get started.
Photo: Terri Baskin Photography | Elegance By Roya