Everyone forgets a password or username from time to time and we can certainly help you log into your account when you do. Head to weddingpro.com and simply click on the “Forgot Password” button. To figure out your username, simply email WeddingPro support at support@weddingpro.com or call us at 877-331-7752 and someone from the team will help you retrieve it.

If you didn’t receive your password reset email it most likely went to your spam folder, so we recommend checking there first. If it is not there, the next thing to try is “whitelisting” the email address (the reset link would come from pros@weddingpro.com); this tells your email server to trust these senders. Once you have done that, request the reset link again from your vendor login page and it should go through. If for some reason it does not, please contact our support team at support@weddingpro.com or call us at 877-331-7752 and someone will help. 

If you want to add or remove a user from your WeddingWire or Knot account, please email support@weddingpro.com or call us at 877-331-7752. 

IMPORTANT: If you are trying to add or remove a user from your vendor account on The Knot and your account on The Knot is linked to your WeddingWire account, any changes you make via your account on The Knot will also happen to the user in your WeddingWire account.

We’ll take care of that for you! Reach out to your Account Manager or contact support at support@weddingpro.com or 877-331-7752 and include the city, state, and zip code of your new location.

It’s easy to update the card you have on file. If you’d like to update your card on WeddingWire, simply log in and head to the billing section of your Storefront. If you do not see this option when you log in, please call our support team at 877-331-7752 or email them at support@weddingpro.com. If you only advertise on The Knot and would like to update the credit card you have on file, please call our support team at 877-331-7752 or email us at support@weddingpro.com.

If you’d like to update the contact information in your vendor account on The Knot, simply log in and go to the “Contact Info” section that is under the Storefront tab of your dashboard. If you’d like to update the contact information in your vendor account on WeddingWire, simply log in and go to the “Business Information” section that is under the Storefront tab of your dashboard. 

You can read more of our FAQs about our support benefits on our blog. For additional support, visit our help centers at The Knot and WeddingWire or contact us at support@weddingpro.com or 877-331-7752.

• Visit The Knot support

• Visit WeddingWire support